Refund policy
Please start a return HERE
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers. Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
If returns coverage was purchased return shipping will be covered otherwise customer will be responsible for return shipping. Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires. We are unable to hold items for exchange. Credit will not be given until the return is processed.
Returns must be post marked within 14 (fourteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back. You may purchase REDO coverage at checkout out for a discounted return label. REDO must be purchased on every order and cannot be combined for multiple orders. Please do not ship multiple returns together as they will be rejected.
PERCENTAGE OFF,CLEARANCE, HOLIDAY THEMED ITEMS AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.
Return restrictions can be placed on accounts that have exceeded the threshold for returns. If you have returned more than $1,000 of merchandise in the last 6 months or you have sent back over 40% of the value of your purchases made in the last 6 months, your account will be subject to a modified return policy. We will still accept back returns under the modified return policy but if you pass the threshold your returns will be subject to a 10% restocking fee.
*********If you do not have the app downloaded, your credit will be available on your lavishboutique.shop account set up at the time of purchase. ********
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you are missing an item or have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
RETURN PROCESS
- We do not need to be notified of any return(s) prior to sending them to us.
- Returns must be post marked within 14 (fourteen) days of the date you receive your shipment.
- Returns must be received in original, unused condition with tags ATTACHED and return form included in package.
- We are unable to offer exchanges. Credit will be issued when the return item is received so you may purchase the correct item.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, makeup or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
- Store credit will be issued within 3 to 5 days after we receive your returned item(s) from you. Credit cannot be issued prior to return items being received and processed. You will be notified via email that store credit has been issued.
- ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Please MAIL returns to:
The Warehouse at Lavish Boutique
1621 10th Ave
Jasper, AL 35501
205-265-2911 (Option 1)
Fashionably yours,
Your Lavish Team
