FAQs

How do I contact you?

You can email us at info@lavishboutiqueclothing.com  or give us a call at 205-265-2911 Option#1

Where are you located?

We're located in Historical Downtown Jasper, Alabama

What are your hours?

Customer Service hours Monday-Friday 9am-4:00pm (central)

Our Retail store hours are as follows:

Mon-Fri.  9:00 am– 5:00pm
Sat: 10:00-5:00pm

What forms of payment do you accept?

We accept all major credit cards. We also offer Shop Pay and Sezzle pay.

Why is my coupon not working? 

Coupons will not work on sale items. Coupons issued for the website will not work on our app. 

How much is shipping?

Free for orders over $100.00. Purchases under $100.00 will be charged $8.95 Flat Rate Priority Mail

Do you give refunds?

We do not offer refunds. Store credit will be issued within 3 to 5 days after we receive your returned item(s) from you. You will be notified via email that the online credit has been issued. Please see our return policy under the Help tab on our home page. 

How do I return?

To return an unworn item, please review the Return Policy.  Within the Policy is a Return Form that will need to be included with your return, and shipped to:

Lavish Boutique Warehouse
300 Hwy 78 East, Suite 244
Jasper, AL  35501.

Do I pay for return shipping?

Yes, the customer is responsible for return shipping and for shipping for all exchanges. 

Will I receive a tracking number for my shipment? 

Yes! Please allow 12-24 business hours for the postal service to process the package as it must be scanned at the location of departure before you are able to follow the shipment. You will need to sign up for email notifications in order to receive order and tracking info. 

Why is my package taking so long to arrive? 

We ship out within 3 to 5 business days with 2 to 3 day shipping. We are unable to see in detail tracking information once your package is shipped. Please contact your local post office for any updates lost or delayed packages. 

How do your sizes run?

We carry a vast variety of different  brands. Each brand and style fits differently. To get an idea of the fit, each product description tells what size our model is wearing and offers size and height of the model. We hope this information is help for you. We also have fit videos on our app. 

If you have specific sizing questions, feel free to use our give us a call (205) 265-2911 or drop us an email at info@lavishboutiqueclothing.com.  We are happy to help!