FAQs

How do I contact you?

You can email us at info@lavishboutiqueclothing.com or give us a call at 205-265-2911 Option#1

Where are you located?

We have two stores in Alabama. Our Jasper store is at 201 19th Street East, Jasper, AL 35501, in Historical Downtown Jasper. Our Cullman store is at 103 1st Avenue Northeast, Cullman, AL 35055 in the Cullman Warehouse District.

See our Visit Our Stores page for maps and directions.

What are your hours?

Customer Service hours are Monday-Friday 9:00am-4:00pm (Central). We are closed Saturday and Sunday and will respond on Monday.

Both of our retail stores keep the same hours:

Monday-Tuesday: 10:00am - 5:00pm
Wednesday-Friday: 10:00am - 6:00pm
Saturday: 10:00am - 6:00pm
Sunday: Closed

What forms of payment do you accept?

We accept all major credit cards. We also offer Shop Pay and Sezzle pay.

Why is my coupon not working?

Coupons will not work on sale items. Coupons issued for the website will not work on our app.

How much is shipping?

Free for orders over $100.00. Purchases under $100.00 will be charged a $8.95 Flat Rate. We ship within the United States only.

Do you give refunds?

We do not offer refunds. Store credit will be issued within 3 to 5 days after we receive your returned item(s) from you. You will be notified via email that the online credit has been issued. Please see our return policy under the Help tab on our home page.

How do I return?

To return an unworn item, please review the Return Policy. All returns must be made through the return portal on the website. Returns must be postmarked within 14 days of the date you receive your shipment. Returns are not processed at either storefront.

The Warehouse at Lavish Boutique
1621 10th Ave
Jasper, AL 35501
205-265-2911 (Option 1)

Do I pay for return shipping?

Yes, the customer is responsible for return shipping unless REDO returns coverage was purchased at checkout on that order. We are unable to offer exchanges. Eligible returns are issued as store credit, which you can then use to purchase the same item in a different size or a completely different item. Store credit never expires.

Will I receive a tracking number for my shipment?

Yes! Please allow 12-24 business hours for the postal service to process the package as it must be scanned at the location of departure before you are able to follow the shipment. You will need to sign up for email notifications in order to receive order and tracking info.

Why is my package taking so long to arrive?

We ship out within 3 to 5 business days with 2 to 3 day shipping. We are unable to see in detail tracking information once your package is shipped. Please contact your local post office for any updates lost or delayed packages. We are not responsible for lost or damaged packages. We do not offer expedited shipping.

Can I pick up my order in store?

Yes. Local pickup can be selected at checkout, but pickup orders are processed within 3 to 5 business days and are not available for same day pickup. In-store and online inventory are stocked separately, so give us a call before driving out if you want to be sure an item is on the floor.

How do your sizes run?

We carry a vast variety of different brands. Each brand and style fits differently. To get an idea of the fit, each product description tells what size our model is wearing and offers size and height of the model. We hope this information is help for you. We also have fit videos on our app.

If you have specific sizing questions, feel free to use our give us a call (205) 265-2911 or drop us an email at info@lavishboutiqueclothing.com. We are happy to help!